Troubleshooting Processes when disabling Callout Tabs on your website

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What to do if your tab is still showing up after you deleted the tab or the entire form.

Usually, this should not be a problem, but sometimes, due to various reasons, a form may stay stubbornly on, even after you deleted it from the admin panel.

Try the following:

  1. Make sure you reload the websites cache, and if you are using a cache plugin, such as WP total Cache, or WP fastest Caché, make sure to delete the local Cached memory.
  2. Make sure the form is deleted, if it’s not, first take the code of the site (Or turn that form off, when using the WP plugin).
  3. If the form that appears has been already deleted, and you can’t find it in the plugin settings page, then delete the WP plugin, and reinstall it, re-log into your account and only the current forms will appear.
  4. Make sure there is no external or old form code (That could belong to an old test account) in the website footer, header o as text in the widget section.

If none of the above work, be sure to let us know ASAP at support@contactus.com we will create a support ticket for you and provide special attention to the situation, as it’s definitely a new to us as well and we would appreciate learning about it, we would try our best to fix it for you. 

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